Who We Are

A ‘Bill of Rights’ is a formal summary of privileges and liberties considered essential to a group of people.  In the provision of services, At Your Service for Seniors clients have the following rights. 

• The right to be treated courteously & respectfully, free from any type of abuse including physical, sexual, mental, emotional, verbal or financial and free from discrimination as per the Human Rights Code or Canadian Charter of Rights & Freedoms. 

• The right to expect safe, kind and competent care and services at a level that meets their needs. 

• The right to receive services in a way that respects who you are and is sensitive to what you prefer, based on your race, religion, language, family background and culture. 

• If you are First Nations, Metis or Inuk you have the right to receive care and services in a way that culturally safe.  At Your Service for Seniors and the Associate(s) need to respond to your culture and help you feel safe while you are receiving care and / or services. 

• The right to have their property treated with respect. 

• The right to privacy while receiving care and/ or services. 

• The right to maintain confidentiality with regard to information about health, social and financial circumstances, and about what takes place in their homes. 

• Further the right to expect that the Associate or AYSFS will only release information if clients give authorization and/or it is a requirement of law. 

• The right to be spoken to or communicated with in a manner or language they can understand or that their power of attorney / next of kin can understand; if client is not able to make competent decisions then power of attorney / next of kin / guardian may exercise the rights on their behalf. 

•  The right to express dissatisfaction regarding services or policies that affect you without fear of recrimination, discrimination, coercion or reprisal. 

• The right to be asked to participate in the development or review of a plan for their care and /or services or, as requested, the right to have a person of their choosing involved or substitute decision maker. 

• The right to have a say in when the service will be delivered (where possible). 

• The right to be informed of the Associate(s) that will be delivering the services. 

• The right to be notified orally, and/ or in writing / email regarding their financial liabilities for services and care. 

• The right to be told about these rights and responsibilities by the Associate and/ or At Your Service for Seniors. 

Client Responsibilities

• Responsible to behave in a manner that is courteous and respectful, free from any type of abuse including physical, mental, sexual, verbal or financial towards anyone connected with At Your Service for Seniors 

• Responsible to provide complete information about matters relating to their health and abilities, especially when it could influence the care /support they are being given.  

• Responsible to report any potential risks that might exist that might cause concerns for Associates or Admin from AYSFS e.g. Client/family member may have a contagious illness or condition, vicious dog, etc. 

• Responsible to advise AYSFS of unexpected changes in the clients’ conditions (as appropriate) e.g. client has had a small stroke.  

• Clients, POA, NoK, Guardians are responsible to ask questions. e.g.: Especially when they do not understand the care or service being given or any administrative concerns. 

• Responsible to express any concerns they have about anything regarding the care & services they receive, including the Associate.  

• Responsible to follow the terms and conditions of agreements.  

• Clients/families are responsible to notify the Associate or AYSFS of any changes to the work schedule, giving appropriate notice in advance as per service agreement. 

• Clients/families should notify the Associate and/or AYSFS of any advanced directives that they have in place (e.g. Do Not Resuscitate order).  

• Clients, POA, NoK, Guardians should be considerate of property belonging to the Associate or AYSFS.  

• Clients/families should notify Associate or AYSFS of any changes to their contact information including email, address, phone number, etc. 

• Clients/families are responsible for paying their bills according to agreed upon rates and timeframes.  

• Clients/families should provide a safe environment for care and services to be delivered.  

• Clients/families should respect and care for equipment left in their homes. 

POA = Power of Attorney; NoK = Next of Kin